Hello,
We apologize for the issue you are facing. To change the login details or transfer access to your customers in Rank Math, you can follow these steps:
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Change Username: If you want to change the username associated with the Rank Math account, you can refer to this guide: How to Change Your Username in Rank Math.
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Transfer Account: If you need to transfer the entire account, it typically involves changing the email address associated with the Rank Math account to your customer’s email. This can usually be done in the account settings of Rank Math.
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Provide Access: You can also add your customer as a user on their WordPress site with appropriate permissions (like Administrator) so they can manage the Rank Math settings directly.
If you have any specific questions or need further assistance, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
How to Change Your Username in Rank Math » Rank Math
Thanks for the respond.
But where do I actually Transfer the Account to someone else?
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If you want to change your email address for your Rank Math account, you can do so from your Rank Math Account area: https://rankmath.com/my-account/edit-account/
You can also reset the password from your Rank Math account area.
Let us know if you wish to change your username and we will do the needful.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
