My business account is not active!

#1054809
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your business account activation. To ensure that your Rank Math account has an active subscription, please follow these steps:

    1. Check Your Rank Math Subscription: Log in to your Rank Math account area and navigate to the Subscriptions section to verify the current status of your subscription.
      Rank Math Subscriptions

    2. Ensure You Are Using the Latest Version: Make sure that you are using the latest version of the Rank Math PRO plugin. You can check this in your WordPress Dashboard under Plugins.
      Check the Rank Math PRO version in WordPress

    If you find that your account is not connected or if you are still having issues, please reply to this ticket with more details, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Princess

    3 months ago

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    Kindly see this invoice for your reference: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250417-5854-62139/invoice/IVGN2QUDABURADRISR45JKD63SHQ

    You can see the refunded amount under Refunds and Returns.

    https://rankmath.com/my-account/subscriptions/?tab=payments

    Lastly, you can check your account or call your bank to verify if the amount has been reversed.

    We ask for your patience regarding this matter.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    RankBot

    2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘My business account is not active!’ is closed to new replies.