Issue Connecting Rank Math Pro to WordPress Site After Purchase

#1054610
  • Resolved Anthony Nuich

    5 months, 2 weeks ago

    Rank Math free

    Hi Rank Math team,

    I just purchased the Rank Math Pro subscription directly from inside my WordPress dashboard for my site: http://www.seqsparky.com.au

    However, when I tried to activate and connect it, I received an error stating that my email or username could not be verified.

    Can you please manually connect the Rank Math Pro license to this website:
    Website URL: http://www.seqsparky.com.au
    Email: i***@s***************

    The subscription is active and was charged on June 21, 2025

    Please help apply the license so I can use the Pro features.

    Thank you,
    Anthony

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    5 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with connecting your Rank Math Pro subscription to your WordPress site. To resolve this, please ensure that you are following these steps:

    1. Disconnect Your Account: Go to your WordPress dashboard and navigate to Rank Math SEO → Dashboard → Help. Click on the Disconnect Account button.
      Disconnect account in Rank Math

    2. Reconnect Your Account: After disconnecting, click on the Connect Now button.
      Click Connect Now

    3. Select the Correct Account: Make sure to select the correct Rank Math account associated with your Pro license and click OK, ACTIVATE NOW.
      Activate Rank Math PRO Subscription

    If you continue to experience issues, please reply to this ticket, and a human agent from our support team will assist you further in manually connecting your license.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    How to Upgrade to Rank Math PRO » Rank Math

    Rakibuzzaman Siam

    5 months, 2 weeks ago

    Hello,

    It seems like you’ve marked this ticket as resolved.

    Can you please confirm if you still need our assistance with this topic or anything else?

    Looking forward to hearing back from you.

    Thank you.

    Francesca Giannelli

    1 month, 2 weeks ago

    Rank Math free

    I have the same problem but I dont know which email is the pro account connected to, what do I do?

    Adetayo

    1 month, 1 week ago

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Issue Connecting Rank Math Pro to WordPress Site After Purchase’ is closed to new replies.