rank math overview data is not populating in wordpress after latest update

#1054020
  • Resolved Pieter Fourie

    3 months, 2 weeks ago

    Rank Math free

    rank math overview is not populating with data after latest update
    it still shows correct before clearing my litespeed cache
    after clearing cache no data is shown in wordpress admin dashboard rankmath overview panel
    disable all plugins made no difference
    i have 13 websites with same error

    debian NGINX server

    client_max_body_size 100M;

    # Basic WordPress Rules
    location / {
    try_files $uri $uri/ /index.php?$args;
    }

    # Add trailing slash to */wp-admin requests
    rewrite ^/wp-admin$ $scheme://$host$uri/ permanent;

    # end Basic WordPress Rules

    # START Nginx Rewrites for Rank Math Robots.txt File
    rewrite ^/robots.txt$ /?robots=1 last;
    rewrite ^/([^/]+?)-robots([0-9]+)?.txt$ /?robots=$1&robots_n=$2 last;
    # END Nginx Rewrites for Rank Math Robots.txt File

    # START Nginx Rewrites for Rank Math Sitemaps
    rewrite ^/sitemap_index.xml$ /index.php?sitemap=1 last;
    rewrite ^/([^/]+?)-sitemap([0-9]+)?.xml$ /index.php?sitemap=$1&sitemap_n=$2 last;
    rewrite ^/([a-z]+)?-sitemap\.xsl$ /index.php?xsl=$1 last;
    # END Nginx Rewrites for Rank Math Sitemaps

    location ~* \.(js|css|png|jpg|jpeg|gif|ico|svg|woff|woff2|ttf|eot)$ {
    expires 30d;
    access_log off;
    add_header Cache-Control “public”;
    }

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    3 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the Rank Math overview data not populating after the latest update. It seems like you’ve already taken several troubleshooting steps, including clearing your cache and disabling plugins, which is great.

    Since you are using a Debian NGINX server, it’s important to ensure that your NGINX configuration is set up correctly for Rank Math. Here are a few suggestions that might help resolve the issue:

    1. Flush Permalinks: Go to WordPress Dashboard → Settings → Permalinks and click the Save Changes button without making any changes. This can help refresh the permalink structure.
      Flush Permalinks settings

    2. Check for Caching Issues: Ensure that your caching plugin (LiteSpeed in this case) is not caching the Rank Math overview data. You may want to exclude the Rank Math admin pages from being cached.

    3. Disable Transient Caching: You can add the following filter to your theme’s rank-math.php file to disable transient caching of your sitemap:

      add_filter( 'rank_math/sitemap/enable_caching', '__return_false');

    4. Check Server Logs: Look at your server logs for any errors that might indicate what is going wrong when trying to fetch the data.

    5. Rebuild Index for Analytics: If you are using the Analytics feature, navigate to Rank Math > Status & Tools > Database Tools > Rebuild Index for Analytics to re-index your posts.
      Rebuild Index for Analytics

    If these steps do not resolve the issue, please reply to this ticket with any additional details or error messages you may be encountering, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention, and we hope to help you resolve it soon!

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    Can you please confirm if the data is available in the Rank Math Analytics Dashboard? If so, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients, and see if that works for you: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Bill Trevor

    3 months, 1 week ago

    Rank Math business

    Same issue for me, I use SiteGround and the overview is not there for ANY of my sites. I tried all recommended fixes and it is still not there. The data is in there when you click into RankMath, just not the overview on the dashboard. Please advise.

    Ike

    3 months, 1 week ago

    Hello,

    We can replicate the issue, and our developers are aware. A fix will be released in a later version.

    If you want, you can provide your login details in the sensitive data section as well, so we can apply the necessary patch to your site.

    Please do not hesitate to let us know if you need our assistance with anything else in the meantime.

    Thank you.

    Bill Trevor

    2 months, 3 weeks ago

    Rank Math business

    Has this issue been resolved with the latest update?

    Jaideep Asrani

    2 months, 3 weeks ago

    Hello,

    Yes, the issue has been resolved in the latest version of our plugin. Please update the plugin to the latest version on your site to fix the issue: https://rankmath.com/changelog/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘rank math overview data is not populating in wordpress after latest update’ is closed to new replies.