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I have been updating this page https://www.mipac.com.au/products/production-reporting/ on WordPress. When I’ve pressed publish, it’s changed the URL to https://www.mipac.com.au/products/production-reporting-2/. This has changed in the menu too. When I type in https://www.mipac.com.au/products/production-reporting/ it now redirects to https://www.mipac.com.au/products/. The same thing happens with https://www.mipac.com.au/products/loop-performance-3/. I’ve gone into Rank Maths and changed the URL, pressed Save, and then when I check again it’s still just -2. There’s no redirections in place for this page. I didn’t do anything to change the URL, this happened without my doing.
I can confirm:
– There are no duplicate pages
– There is no redirect in place
– I didn’t make the URL changes, it auto made it without my knowledge.
– I have changed the URL to something else, gone in to Settings > Permalink and pressed Save, and then tried to change it back to the right URL, and it changes back to -2.
– I have tried to change it to the original URL and flush the cache but it doesn’t work.
– These were also the steps your AI chat tool suggested and it didn’t work.Please help.
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Hello,
I apologize for the issue you are facing with the faulty redirects and URL changes on your WordPress site. It sounds quite frustrating. Here are a few steps you can take to troubleshoot and potentially resolve the issue:
1. Check for Existing Redirects in Rank Math
Even though you mentioned there are no redirects in place, it’s worth double-checking the Rank Math redirection settings:
- Go to Rank Math SEO → Redirections and ensure there are no active redirects that might be affecting your URLs.
2. Review .htaccess File
Check your
.htaccessfile for any unexpected rules that might be causing the redirects. You can do this directly from your WordPress dashboard:- Navigate to Rank Math SEO → General Settings → Edit .htaccess.
- Look for any redirection rules that may have been added inadvertently and remove them if necessary.
3. Check for Theme or Plugin Conflicts
Sometimes, themes or other plugins can interfere with URL settings. To check for conflicts:
- Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and see if the issue persists.
- Deactivate all plugins except Rank Math and check if the problem continues. If it resolves, reactivate your plugins one by one to identify the culprit.
4. Update Permalinks Again
Since you’ve already tried updating permalinks, ensure you do it again after checking the above:
- Go to Settings → Permalinks and simply click Save Changes without making any modifications.
5. Clear Cache
If you have any caching plugins or server-side caching, clear all caches to ensure you’re seeing the latest changes.
6. Manual URL Change
If the URL keeps reverting to
-2, try changing it to a completely different slug temporarily, save it, and then change it back to the desired URL.If these steps do not resolve the issue, we recommend replying to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for your patience, and we hope to get this resolved for you soon!
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Faulty redirects that shouldn’t be in place.’ is closed to new replies.