I ordered Content AI starter but do not see any license key to put in my website

#1053046
  • Resolved Albertine

    2 months, 2 weeks ago

    Rank Math free

    1- HI, on june 13 I ordered Content AI starter. Simultaneously a Rank Math pro subscription was activated. But I did not choose that.
    2- In my account I can only see my orders, but no activation codes or whatsoever. So how do I put this in my website ?
    It was sold by Fastspring, I already contacted them with all the information, but I don’t get any answer 🙁
    So how can we solve this ?
    Please help.
    Kind regards, Albertine Bruinier

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI subscription. It seems like there might be some confusion regarding the activation process.

    1. Content AI Activation: Content AI does not require a separate license key to be entered on your website. Instead, you need to ensure that your Rank Math account is connected to your website. You can do this by following these steps:

      • Go to your WordPress dashboard.
      • Navigate to Rank Math → Dashboard.
      • Look for the Connect Now button and click it to link your Rank Math account.

    2. Check Your Subscription: After connecting, ensure that your Content AI subscription is active by checking your account at Rank Math account area. If you see that your subscription is active, you should be able to access Content AI features directly from your WordPress dashboard.

    3. Contacting Support: Since you mentioned that you have already contacted Fastspring and haven’t received a response, I recommend replying to this ticket with any additional details or questions you may have. A human agent from our support team will take over and assist you further.

    If you continue to experience issues, please include your website URL in your reply so we can provide more specific assistance.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    Content AI – Your Personal AI Assistant by Rank Math

    Princess

    2 months, 2 weeks ago

    Hello,
     
    Thank you for your query and we are so sorry about the trouble this must have caused.
     
    We found your subscription under a different email address. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 month, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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