Hello, we apologize for the issue you are facing with the email address for your Pro invoice. To correct this, you will need to contact our support team to update the email associated with your Pro account. Please provide the correct email address you would like to use and any relevant details regarding your purchase.
You can open a ticket by navigating to the Rank Math Support Forum and submitting your request there. Thank you for raising this concern, and we appreciate your understanding!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Merging the accounts works, and the email for this account works fine. I put the email in the sensitive data section.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
