Hello,
I apologize for the issue you are facing with the downgrade and the problems with posting links to Facebook. It sounds like there may be a conflict or a setting that needs to be adjusted after downgrading from Rank Math PRO to the free version.
Here are a few steps you can take to troubleshoot the issue:
- Check Facebook Debugger: Use the Facebook Sharing Debugger to see if there are any issues with the links you are trying to share. This tool can help identify problems with how Facebook is reading your links.
- Recheck Settings: After downgrading, ensure that your Rank Math settings are correctly configured for social sharing. Sometimes, settings may revert or change during a downgrade.
- Clear Cache: If you have any caching plugins or server-side caching, clear the cache to ensure that the latest settings are being used.
- Reconnect Your Website: If you haven’t already, try reconnecting your website to your Rank Math account. You can do this by navigating to Rank Math SEO → Dashboard → Help and selecting Connect Now.
If these steps do not resolve the issue, it might be beneficial to consider whether you want to keep the free version or reinstall the PRO version. However, please note that you need both versions of the plugin to function correctly together, as deleting the free version will deactivate PRO as well.
For a more comprehensive setup and troubleshooting, we recommend our professional setup service, which ensures your plugin is configured correctly according to the latest SEO standards. This service requires a PRO subscription.
Thank you for raising this concern, and if you have further questions or need assistance, please reply to this ticket, and a human agent from our support team will assist you further.
Hello,
Thank you for contacting Rank Math support. We apologize for any inconvenience this might have caused.
We recommend deleting the Rank Math PRO plugin to avoid conflicts, as updates will not be provided since you do not have an active subscription.
Meanwhile, please share one of the affected URLs with us so we can investigate this further.
We look forward to hearing from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
