Free Contet AI Credits doesnt Count

#1049556
  • Resolved Joel Meile

    3 months, 3 weeks ago

    Rank Math pro

    Hello my Free Contet AI Credits i dont get on my WordPress.

    – I have reconnectet my Account.

    But if i press the refresh button, it get me the information to connect my account.
    It is connectet.
    On Rankmath account i see used 0/750 Montly Credits: 750 Used Credits: 0 Credits refresh on Date XY

    Thanks for Help 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not reflecting correctly on your WordPress site. Thank you for providing the details about your situation.

    Since you’ve already reconnected your account and are still experiencing issues, please try the following steps:

    1. Ensure You’re Logged into the Correct Account: Make sure you are logged into the Rank Math account that you used to purchase or activate your Content AI credits. You can check this by visiting your Rank Math account area.

    2. Refresh Your Credits: In your WordPress admin area, navigate to Rank Math → General Settings → Content AI and click the refresh button again. If it prompts you to connect your account, it may indicate a disconnection issue.
      Refresh Content AI Credits

    3. Check for Plugin Conflicts: Sometimes, other plugins can interfere with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.

    4. Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure that you are seeing the most up-to-date information.

    If after trying these steps you still do not see your credits, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

    Hope that helps, and please let us know if you need assistance with anything else!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Joel Meile

    3 months, 3 weeks ago

    Rank Math pro

    I have tryed with a staging version. Copyed at this moment. And it works.

    Maybe you can reset my account? for https://raetseltisch.ch?

    If i disonnect by myself at rankmath account it doesnt work.

    Jeremy

    3 months, 3 weeks ago

    Hello,

    We have gone ahead and disconnected your website from our side so you can reconnect it. This is to properly sync your website to our system.

    You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

    Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    2 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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