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Hello, we’re sorry to hear about the issue you’re facing with your Content AI credits disappearing.

It sounds like you might be encountering a problem with how the credits are being refreshed or displayed. Here are a few steps you can take to troubleshoot this issue:

1. Check Your Account: Ensure that you are logged into the correct account where you purchased your Content AI credits. You can verify this by visiting your Rank Math account area.

2. Refresh Your Credits: If your credits appear correct in your account but not on your website, try refreshing them in your WordPress admin area:

   • Go to Rank Math > Dashboard > Help.
   • Disconnect and then reconnect your Rank Math account.
   • After reconnecting, head to Rank Math SEO > General Settings > Content AI and refresh the credits count again.

   
   
   

3. Exhausted Credits: If you see a message indicating that you’ve used up all available credits, you may need to reset your credits from here.

If the problem persists after trying these steps, please reply to this ticket with your site URL so that a human agent can assist you further. Thank you for bringing this concern to our attention!

Hello,

We can see you’ve available free credits on your Rank Math account. In this case, please check if you see any error while refreshing the credits in Rank Math > General Settings > Content AI.

If you see any error, please share that with us so that we can check the issue further for you.

Looking forward to helping you.

Thank you.