Issues with the plugin

#1048865
  • Resolved Rakesh Kumar

    3 months, 3 weeks ago

    Rank Math free

    Dear Support,

    Rakesh Kumar <r*****@s************>

    Mon 9 Jun, 10:50 (1 day ago)

    to Rank
    Dear Bhanu,

    Every now and then we get these sorts of errors from your plugin. Is that something you can see at your end please?

    in chmod called at /var/www/html/wp-admin/includes/class-wp-filesystem-direct.php (173)
    in WP_Filesystem_Direct::chmod called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/File.php (417)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\File::create called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/File.php (438)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\File::write called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/FileV2/FileController.php (135)
    in Automattic\WooCommerce\Internal\Admin\Logging\FileV2\FileController::write_to_file called at /var/www/html/wp-content/plugins/woocommerce/src/Internal/Admin/Logging/LogHandlerFileV2.php (60)
    in Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2::handle called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-logger.php (189)
    in WC_Logger::log called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-logger.php (297)
    in WC_Logger::info called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-webhook.php (529)
    in WC_Webhook::log_delivery called at /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-webhook.php (360)
    in WC_Webhook::deliver called at /var/www/html/wp-content/plugins/woocommerce/includes/wc-webhook-functions.php (83)
    in wc_deliver_webhook_async called at /var/www/html/wp-includes/class-wp-hook.php (324)
    in WP_Hook::apply_filters called at /var/www/html/wp-includes/class-wp-hook.php (348)
    in WP_Hook::do_action called at /var/www/html/wp-includes/plugin.php (565)
    in do_action_ref_array called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/actions/ActionScheduler_Action.php (86)
    in ActionScheduler_Action::execute called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/abstracts/ActionScheduler_Abstract_QueueRunner.php (102)
    in ActionScheduler_Abstract_QueueRunner::process_action called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php (188)
    in ActionScheduler_QueueRunner::do_batch called at /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php (158)
    in ActionScheduler_QueueRunner::run called at /var/www/html/wp-includes/class-wp-hook.php (324)
    in WP_Hook::apply_filters called at /var/www/html/wp-includes/class-wp-hook.php (348)
    in WP_Hook::do_action called at /var/www/html/wp-includes/plugin.php (517)

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    We apologize for the issues you are facing with the plugin. The error messages you provided seem to indicate a problem related to file permissions or logging within WooCommerce, which may not be directly related to Rank Math itself.

    To troubleshoot this issue, we recommend checking the following:

    1. File Permissions: Ensure that the file permissions for your WordPress installation are set correctly. Typically, directories should be set to 755 and files to 644.
    2. Plugin Conflicts: Sometimes, conflicts with other plugins can cause issues. You can try deactivating other plugins temporarily to see if the problem persists with only Rank Math and WooCommerce active.
    3. Error Logs: Check your server’s error logs for any additional information that might help identify the root cause of the issue.

    If you continue to experience problems, please reply to this ticket with your site URL and any additional details about the errors, and a human agent from our support team will assist you further.

    Thank you for bringing this to our attention!

    Sources:
    WordPress Database Error Commands Out of Sync; You Can’t Run This Command Now » Rank Math

    Rakesh Kumar

    3 months, 3 weeks ago

    Rank Math free

    Dear Support,

    https://swissklip.com is our site url and these errors seems to be frequent one and I can’t see anything else on server logs. The issue here the message shows t /var/www/html/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_QueueRunner.php and it seems the issue with the plugin. Can you please help us in diagnostic this

    Reinelle

    3 months, 3 weeks ago

    Hello,

    Please click this button and paste the data here so we can check your site

    clipboard

    Looking forward to helping you.

    Rakesh Kumar

    3 months, 3 weeks ago

    Rank Math free
    
### rank-math ###

version: 1.0.246
database_version: 1
plugin_plan: Free
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, acf, content-ai, instant-indexing, role-manager
refresh_token: No token
permissions: 
	Search Console: Not Given
rank_math_404_logs: Not found
rank_math_redirections: Not found
rank_math_redirections_cache: Not found
rank_math_internal_links: 21 MB
rank_math_internal_meta: 2 MB
rank_math_analytics_gsc: Not found
rank_math_analytics_objects: Not found
rank_math_analytics_inspections: Not found

### wp-core ###

version: 6.7.2
site_language: en_US
user_language: en_US
timezone: -04:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 12497
dotorg_communication: true

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Shoptimizer Child Theme (shoptimizer-child-theme)
version: 1.2.1
author: CommerceGurus
author_website: (undefined)
parent_theme: Shoptimizer (shoptimizer)
theme_features: core-block-patterns, block-templates, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, title-tag, customize-selective-refresh-widgets, align-wide, widgets
theme_path: /var/www/html/wp-content/themes/shoptimizer-child-theme
auto_update: Disabled

### wp-parent-theme ###

name: Shoptimizer (shoptimizer)
version: 2.8.5 (latest version: 2.8.12)
author: CommerceGurus
author_website: https://www.commercegurus.com/
theme_path: /var/www/html/wp-content/themes/shoptimizer
auto_update: Disabled

### wp-mu-plugins (1) ###

ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy

### wp-plugins-active (58) ###

Advanced Custom Fields: version: 6.4.2, author: WP Engine, Auto-updates disabled
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): version: 1.17.17, author: AfterShip, Auto-updates disabled
Angell EYE Updater: version: 2.0.21, author: Angell EYE, Auto-updates disabled
Attentive Tag WP Plugin: author: (undefined), version: 1.0.0, Auto-updates disabled
Checkout Countdown for WooCommerce: version: 4.0.2, author: Puri.io, Auto-updates disabled
Checkout Upsell Funnel for WooCommerce: version: 1.0.8, author: VillaTheme (latest version: 1.0.14), Auto-updates disabled
Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates disabled
CommerceGurus CommerceKit: version: 2.4.0, author: CommerceGurus, Auto-updates disabled
Conditional Shipping for WooCommerce: version: 3.5.0, author: Lauri Karisola / WP Trio, Auto-updates disabled
Different Billing / Shipping: version: 1.0.0, author: Arquett, Auto-updates disabled
Disable Bloat for WordPress & WooCommerce: version: 3.5.0, author: Disable Bloat, Auto-updates disabled
Discount Rules for WooCommerce: version: 2.6.9, author: Flycart, Auto-updates disabled
Discount Rules PRO 2.0: version: 2.6.9, author: Flycart, Auto-updates disabled
Elementor: version: 3.29.1, author: Elementor.com (latest version: 3.29.2), Auto-updates disabled
Elementor Pro: version: 3.29.1, author: Elementor.com (latest version: 3.29.2), Auto-updates disabled
FiboSearch - AJAX Search for WooCommerce: version: 1.30.0, author: FiboSearch Team, Auto-updates disabled
Filter WooCommerce Orders by Payment Method: version: 1.0.0, author: SkyVerge, Auto-updates disabled
FunnelKit Automations: version: 3.6.2, author: FunnelKit, Auto-updates disabled
FunnelKit Automations Connectors: version: 3.3.2, author: FunnelKit, Auto-updates disabled
FunnelKit Automations Pro: version: 3.6.3, author: FunnelKit, Auto-updates disabled
FunnelKit Cart for WooCommerce: version: 1.7.1, author: FunnelKit (latest version: 1.8.1), Auto-updates disabled
FunnelKit Funnel Builder: version: 3.10.2, author: FunnelKit, Auto-updates disabled
FunnelKit Funnel Builder Pro: version: 3.10.2, author: FunnelKit, Auto-updates disabled
Funnelkit One Click Upsell for PayPal for WooCommerce (AngellEye): version: 1.10.0, author: FunnelKit, Auto-updates disabled
FunnelKit Payment Gateway for Stripe WooCommerce: version: 1.12.2, author: FunnelKit, Auto-updates disabled
Geolocation IP Detection: version: 5.5.0, author: Yellow Tree (Benjamin Pick), Auto-updates disabled
HandL UTM Grabber v3: version: 3.1.8, author: HandL Digital LLC, Auto-updates disabled
Judge.me Product Reviews for WooCommerce: version: 1.3.28, author: Judge.me, Auto-updates disabled
Kirki Customizer Framework: version: 5.1.0, author: Themeum, Auto-updates disabled
Klaviyo: version: 3.6.0, author: Klaviyo, Inc., Auto-updates disabled
LiteSpeed Cache: version: 7.1, author: LiteSpeed Technologies, Auto-updates disabled
Loco Translate: version: 2.8.0, author: Tim Whitlock, Auto-updates disabled
Members: version: 3.2.18, author: MemberPress, Auto-updates disabled
NXP Custom Reporting: version: 1.0.0, author: Igor Aleksic, Auto-updates disabled
NXP Order Status Manager: version: 1.0, author: Igor Aleksic, Auto-updates disabled
One Click Demo Import: version: 3.3.0, author: OCDI, Auto-updates disabled
PayPal for WooCommerce: version: 4.5.21, author: Angell EYE, Auto-updates disabled
Preview E-mails for WooCommerce: version: 2.2.14, author: Digamber Pradhan, Auto-updates disabled
Product Recommendation Quiz for WooCommerce: version: 2.2.13, author: RevenueHunt, Auto-updates disabled
Rank Math SEO: version: 1.0.246, author: Rank Math SEO, Auto-updates disabled
Redirection: version: 5.5.2, author: John Godley, Auto-updates disabled
Simple Custom CSS: version: 4.0.7, author: John Regan, Auto-updates disabled
Simple Custom CSS and JS PRO: version: 4.40, author: SilkyPress.com, Auto-updates disabled
Smush Pro: version: 3.19.1, author: WPMU DEV, Auto-updates disabled
TaxJar - Sales Tax Automation for WooCommerce: version: 4.2.3, author: TaxJar, Auto-updates disabled
WooCommerce: version: 9.7.1, author: Automattic (latest version: 9.9.3), Auto-updates disabled
WooCommerce.com Update Manager: version: 1.0.3, author: Automattic, Auto-updates disabled
WooCommerce Checkout Upsell Funnel Premium: version: 1.0.6, author: VillaTheme, Auto-updates disabled
WooCommerce Conditional Shipping Pro: version: 3.5.0, author: Lauri Karisola / WP Trio, Auto-updates disabled
WooCommerce Legacy REST API: version: 1.0.5, author: WooCommerce, Auto-updates disabled
WooCommerce Min/Max Quantities: version: 5.2.5, author: Woo, Auto-updates disabled
WooCommerce Product Bundles: version: 8.4.1, author: Woo, Auto-updates disabled
WooCommerce Shipment Tracking: version: 2.6.0, author: WooCommerce, Auto-updates disabled
Wordfence Security: version: 8.0.5, author: Wordfence, Auto-updates disabled
WP Crontrol: version: 1.19.1, author: John Blackbourn, Auto-updates disabled
WP Mail Logging: version: 1.14.0, author: WP Mail Logging Team, Auto-updates disabled
WP Mail SMTP: version: 4.5.0, author: WP Mail SMTP, Auto-updates disabled
WPMU DEV Dashboard: version: 4.11.29, author: WPMU DEV, Auto-updates disabled

### wp-server ###

server_architecture: Linux 5.4.0-1039-aws x86_64
httpd_software: LiteSpeed
php_version: 7.4.24 64bit
php_sapi: litespeed
max_input_variables: 7000
time_limit: 30
memory_limit: 20G
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-06-14T18:46:32+00:00
utc-time: Saturday, 14-Jun-25 18:46:32 UTC
server-time: 2025-06-14T14:46:27-04:00

### wp-database ###

extension: mysqli
server_version: 8.0.40
client_version: mysqlnd 7.4.24
max_allowed_packet: 67108864
max_connections: 2597

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 20G
WP_DEBUG: false
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable
    Rakibuzzaman Siam

    3 months, 2 weeks ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    2 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Issues with the plugin’ is closed to new replies.