Cart page has styling errors after installing Rankmath

#1047877
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    Rank Math free

    Hi, my website’s cart page has styling errors after installing Rank Math. Appreciate it if you could help troubleshoot, thanks. I have provided the screenshot below.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    We apologize for the issue you are facing with the styling errors on your cart page after installing Rank Math. To help troubleshoot this, we recommend checking for any potential conflicts with your theme or other plugins. Here are a few steps you can take:

    1. Clear Cache: If you have any caching plugins or server-side caching, clear the cache to see if that resolves the issue.
    2. Check for Conflicts: Temporarily deactivate other plugins to see if the issue persists. If the problem goes away, reactivate them one by one to identify the conflicting plugin.
    3. Inspect CSS: Use your browser’s developer tools (right-click on the page and select "Inspect") to check if there are any CSS rules that might be causing the styling issues.
    4. Theme Compatibility: Ensure that your theme is compatible with Rank Math. Sometimes, themes may have custom styles that conflict with plugins.

    If you’re still experiencing issues after trying these steps, please reply to this ticket and include your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Hi, I have done all of the above and determined that it is an issue of the Rankmath + Elementor plugin. Appreciate if you could help.

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    We can see that the Elementor plugin on your site is quite outdated. Please update it and see if the issue persists.

    If it persists, it could be caused by a conflict with one of your plugins/theme.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how this goes.

    Thank you.

    Hi,

    Thanks for the reply. I am unable to update Elementor at the moment as the newer version conflicts with the Essential Addons plugin that I am using which is already at the latest version. I have also contacted my theme developer Blocksy which has determined that this is a conflict with Rankmath + Elementor. The styling errors disappear after I disable Rankmath. Would you be able to assist?

    Hi, I have tried updating Elementor to the latest version, but the error is still there.

    Hello,

    Since we can not guarantee the compatibility of outdated plugins, we recommend you try to resolve the conflict between Elementor and the Essential Addons plugin.

    You should perhaps reach out to the Essential Addons plugin’s support team and share the issue you are encountering with the latest version of Elementor on your site.

    We hope this helps. Please let us know if you have further questions or concerns.

    Thank you.

    Hi,

    This is not an issue with Essential Addons. I have disabled that app, updated Elementor to the latest version as you have previously suggested, but still the errors are there. Appreciate it if you could help look into this, thanks.

    Hello,

    We just checked your site again and found Elementor is still not updated to the latest version:
    https://i.rankmath.com/i/Cgzjsz

    Kindly update the Elementor builder to the latest version and clear the site cache.

    If the issue still persists after the update, kindly let us know so we can investigate further.

    We look forward to hearing back from you.

    Thank you.

    Hi,

    Thanks, I have updated Elementor to the latest version again, and cleared the site cache and yes the problem still remains on the Cart page.

    Appreciate it if you could help look into it again.

    Hello,

    The Cart page seems to be working fine now, even when Rank Math is enabled:

    Please check and let us know if the issue persists on your end.

    Looking forward to helping you.

    Hi,

    I still see the error on my Cart page. I have cleared cache, tried using another browser, also tried using private incognito browser, and still see the styling error.

    https://imgur.com/a/65Sr58d

    Hello,

    We’ve checked your site, but the Rank Math plugin is disabled.

    However, the issue exists even without Rank Math enabled, as you can see on your cart page

    cart

    Meanwhile, we have a similar case reported by another user before where the theme adds those line breaks on the cart page when a description is not added to a page, since it utilizes the get_the_excerpt filter.

    However, the issue was fixed upon adding a description, so you may try that as well for troubleshooting.

    Looking forward to helping you.

    Hi,

    That seemed to have done the trick, thanks! The older version of Elementor which I had installed with Rank Math unactivated did remove the error, which was why I left Rank Math unactivated after updating Elementor to the latest version. But this seems to have resolved it for good! Much thanks again!

    Hello,

    You’re welcome.

    We are super happy that this issue has already been resolved. If you have any other questions in the future, know that we are here to help you.

    If it isn’t too much to ask for – would you mind leaving us a review here?
    https://www.trustpilot.com/evaluate/www.rankmath.com
    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a few minutes but it makes a huge difference.

    It would mean so much to us and would go a really long way.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

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