Hello,
I apologize for the issue you are facing regarding your Rank Math PRO version. To access your PRO version, you will need to log into your Rank Math account and download the PRO plugin from your dashboard. If you cannot find it there, it’s possible that you may have upgraded using a different email address. In that case, please contact our support team to merge both accounts or change the email connected to your PRO account.
Once you have downloaded the PRO version, you will need to install it on your WordPress site. Here’s a brief guide on how to do that:
- Ensure that the free version of Rank Math is installed and activated on your site.
- Go to Plugins → Add New in your WordPress admin area.
- Click on Upload Plugin, select the zip file you downloaded, and click Install Now.
- After installation, activate the plugin.
- Finally, connect your Rank Math account by navigating to Rank Math SEO → Dashboard → Help and clicking on Connect Now.
If you would like more detailed assistance with setting up the plugin, we recommend our professional setup service, which ensures your plugin is configured correctly according to the latest SEO standards. You can find more information about this service here.
Thank you for raising this concern! If you have any further questions or need additional help, please reply to this ticket, and a human agent will assist you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
My account is a********@g********
I used Google Pay to pay $95.88. After the payment was completed, my credit card was charged, but I couldn’t find where to download my PRO version.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
