Analytic account is missing

#1045209
  • Resolved Biola Balogun

    4 months ago

    Rank Math free

    Hello support team
    I have been trying to connect my account to Rankmath since over 48 hour and the connection could not generate the Analytics account for the connection, I have used a different browser change, Rankmath accounts are so forth but i could not resolve the issue, can you take a look from your end?
    Here is my domain name: balogunbiola.com

    Biola
    Health Watch

Viewing 1 replies (of 1 total)
  • Princess

    4 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    If you do not see any data inside your Analytics module, this guide might help you.

    A. Pre-check List
    1. You should not be using any other Google Analytics plugin.

    2. Update to the latest versions of Rank Math Free & PRO

    3. Ensure that you are logged in to your account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    </p><h2>B. Refresh Tokens</h2>
    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you. Thank you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Analytic account is missing’ is closed to new replies.