Fallo al actualizar No se pudo actualizar en la base de datos el valor _elemento

#1045129
  • Resolved Bea Haubi

    4 months ago

    Rank Math free

    Hi there,

    I installed today RankMath to a wordpress site, but at the same time, Elementor updated its latest versions of Elementor and Elementor PRO plugins.

    I am getting these replies when trying to insert SEO data and trying to save it.

    “Fallo al actualizar No se pudo actualizar en la base de datos el valor _elementor_edit_mode.”
    La copia de seguridad de esta entrada de tu navegador es diferente de la versión que hay en la parte inferior.
    Restaurar la copia de seguridad.

    Can you please help?
    Thank you,

    Bea

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It seems the issue is with Elementor and it’s a known issue, you can check here: https://wordpress.org/support/topic/page-update-problem-with-new-elementor-version-3-27-0/ rolling back to the previous version solved the issue for some users.

    If you need help restoring your backups, you may reach out to your web hosting provider. They might be able to help you with this.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Bea Haubi

    3 months, 1 week ago

    Rank Math free

    It still shows up.

    Rolling back to the previous version means reverting to a version about 4 months ago, which doesn’t resolve the issue.

    Maybe Rank Math and Elementor can work together on this issue.

    Best regards,

    B

    Reinelle

    3 months, 1 week ago

    Hello,

    We’re unable to replicate this issue on our test install.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Fallo al actualizar No se pudo actualizar en la base de datos el valor _elemento’ is closed to new replies.