Hello,
Thank you so much for getting in touch.
It is because the support ticket was opened in the PRO forum.
We have already initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Hope that helps.
I keep asking you but you dot answer me clearly.
I want to confirm 2 things.
1. Have you refunded the full amount I was charged?
2. Have you canceled all my subscriptions and renewals?
Please answer it clearly
Hello,
Sorry if it’s not clear but I mentioned that we have initiated the refund.
Kindly see this invoice for your reference: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH250529-3795-13151/invoice/IV6MOGPGOWCRE4TP2I5DWWI4KFAE
You can see the refunded amount under Refunds and Returns.
https://rankmath.com/my-account/subscriptions/?tab=payments
You can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
Lastly, yes, since your subscription has been refunded, this means all your subscriptions were cancelled and you won’t be billed for any renewals.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
