Is there anyone here to help, regarding my refund and cancellation of Content Ai subscription, please help me refund.
Hello,
Thank you for contacting the support and sorry to hear about the situation.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
But please let us know if you did not receive the email and we will assist you further with the refund request.
Thanks for replying,
But if one who not using your services from last few months and not in future why you force replying like not on renewal.
If I have no subscribe for RankMath Pro then what the usese of this additional add-on. U not used this and please request as a gentle request to cancel and refund my money.
Hello,
Please kindly confirm if you did not receive the email reminder, and we will assist you with your refund request.
We really look forward to hearing back from you. Thank you.
I am not seen any reminder Email in my Gmail feed, I search a lot, and request to please do needful ASAP.
Hello,
We can see that our accounts team already replied to your email and processed a refund on your requested transaction. Kindly check that out.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
