Hello,
We apologize for the issue you are facing with your Rank Math PRO account being disabled. This can happen for a few reasons, such as billing issues or if the account was not connected properly.
To resolve this, we recommend checking your billing status in your Rank Math account. If everything seems fine there, please reply to this ticket with more details about the issue, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
The account you used to open this ticket is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your transaction/account.
Looking forward to helping you.
Thank you.
I have invoices showing I had the pro account if you can tell me where I can send those too?
Hello,
Sorry about that. There’s no need. It seems the Rank Math PRO subscription is in this account, and it expired and ended just 7 days ago due to a failed payment for its renewal.
To continue using the PRO feature, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
