Urgent Account Recovery Assistance – Unable to Log In

#1039022
  • Resolved mariam kiwan

    4 months, 1 week ago

    Rank Math free

    Dear Support Team / RM PRO Support,

    I hope this message finds you well. I am reaching out to request urgent assistance with my account, which I am currently unable to access.

    Issue:
    I purchased an RM PRO subscription, but recently I discovered that my account details have been compromised. When I attempt to log in, I am unable to access my account. Additionally, when I try to reset my password using the “Forgot Password” option, I receive an error stating that my email address is not found.

    Details:

    The email address I used for the account is m***********@h**********.

    I have a screenshot of my payment details and dashboard, which I can provide as proof of purchase.

    The email address I am using to attempt recovery is correct, as it was the one used during the purchase.

    I would appreciate your urgent assistance in recovering my account. If you require any further information or documentation from my side to verify my identity and account ownership, please let me know, and I will provide it as soon as possible.

    Thank you for your prompt attention to this matter. I look forward to your guidance on resolving this issue as quickly as possible.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your account access. It sounds like a frustrating situation, and we appreciate you bringing it to our attention.

    Since you are unable to log in and are receiving an error when trying to reset your password, it may be necessary to verify your account details further. Please reply to this ticket and include the screenshot of your payment details and dashboard as proof of purchase. This will help our support team assist you more effectively in recovering your account.

    Thank you for your patience, and we look forward to resolving this issue for you as quickly as possible.

    Jeremy

    4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The purchase was done under a different email address. We have pasted that email address in the Sensitive Data section of this ticket along with its other user information.

    To avoid further confusion, we can merge this account with this account. Just let us know if m***********@h********** is the one you wish to keep and we’ll merge the accounts for you.

    Looking forward to helping you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Urgent Account Recovery Assistance – Unable to Log In’ is closed to new replies.