Hello,
We apologize for the issue you are facing with updating the Rank Math plugin. Since you’ve already tried reconnecting and other suggested fixes, there are a few additional steps you can consider:
-
Check for Plugin Conflicts: Sometimes, conflicts with other plugins or themes can cause update issues. You can check for conflicts by following our guide on Plugin/ Theme Conflict With Rank Math.
-
Encryption Key Issue: If Rank Math is unable to decrypt the encrypted user account data, it may show the error "Automatic update is unavailable for this plugin." You can try defining the RANK_MATH_ENCRYPTION_KEY and RANK_MATH_ENCRYPTION_SALT constants in your wp-config.php file. Here’s how you can add them:
define( 'RANK_MATH_ENCRYPTION_KEY', 'S)xC=}0D!J;GB[Waz*)@lQ@!?MmXjQp>w57v!zeK,{WzdlF3>lnU5G8
Sources:
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
This is the error I am getting:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused.
You do not have a PRO subscription on your account. One possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.
For more details, you can check this URL: https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Maybe this is the problem. I must have more than one account then because I know I have a pro account.
I was just billed $71.88 on 5/23/2025
Hello,
We can see that your Content AI Plan renewed 7 days ago however, your Rank Math PRO has expired due to non-payment. We do not have any option to revert a subscription that has expired. You will have to make a new purchase:
– Rank Math PRO : https://rankmath.com/pricing/
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Can you tell me when it lapsed? I’m having a really hard time figuring this out.
Thank you.
Hello,
We see that you’ve purchased a new Business plan.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After that, you should be able to update the plugins now.
If the issue persists, please try manually updating the plugin by following this guide: https://rankmath.com/kb/update-rank-math-manually/
Hope that helps. Let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
