Hello,
We apologize for the issue you are facing with the Setup Wizard. Unfortunately, we cannot see the screenshots you mentioned, but we recommend that you reply to this ticket and include the details of the error message you are encountering. This will help our human support agents assist you more effectively.
In the meantime, if you haven’t already, you can try accessing the Setup Wizard again by navigating to WordPress Dashboard → Rank Math SEO → Dashboard and clicking on the Setup Wizard tab. You can also refer to our detailed article on using Rank Math’s Setup Wizard for guidance.
Thank you for raising this concern, and we look forward to resolving it for you!
Hello,
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the fatal error.
Looking forward to helping you.
[30-May-2025 05:05:33 UTC] PHP Fatal error: Uncaught TypeError: Cannot access offset of type string on string in /home/customer/www/pooltimeusa.com/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/class-compatibility.php:58
Stack trace:
#0 /home/customer/www/pooltimeusa.com/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php(163): RankMath\Wizard\Compatibility::save(Array)
#1 /home/customer/www/pooltimeusa.com/public_html/wp-content/plugins/seo-by-rank-math/includes/rest/class-setup-wizard.php(78): RankMath\Admin\Setup_Wizard::save_data(‘compatibility’, Array)
#2 /home/customer/www/pooltimeusa.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1292): RankMath\Rest\Setup_Wizard->update_step_data(Object(WP_REST_Request))
#3 /home/customer/www/pooltimeusa.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/rankmath/v1/se…’, Array, NULL)
#4 /home/customer/www/pooltimeusa.com/public_html/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request))
#5 /home/customer/www/pooltimeusa.com/public_html/wp-includes/rest-api.php(459): WP_REST_Server->serve_request(‘/rankmath/v1/se…’)
#6 /home/customer/www/pooltimeusa.com/public_html/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP))
#7 /home/customer/www/pooltimeusa.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array)
#8 /home/customer/www/pooltimeusa.com/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
#9 /home/customer/www/pooltimeusa.com/public_html/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array)
#10 /home/customer/www/pooltimeusa.com/public_html/wp-includes/class-wp.php(818): WP->parse_request(”)
#11 /home/customer/www/pooltimeusa.com/public_html/wp-includes/functions.php(1342): WP->main(”)
#12 /home/customer/www/pooltimeusa.com/public_html/wp-blog-header.php(16): wp()
#13 /home/customer/www/pooltimeusa.com/public_html/index.php(17): require(‘/home/customer/…’)
#14 {main}
thrown in /home/customer/www/pooltimeusa.com/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/class-compatibility.php on line 58
Hello,
In this case, please try reinstalling the Rank Math plugin on your site.
You can follow this guide to do that:
https://rankmath.com/kb/uninstall/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
We are glad to be of help.
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
