I purchased Rank Math PRO, but it still shows the FREE version

#1037494
  • Resolved Ярослав Федоров

    4 months, 1 week ago

    Rank Math pro

    Hello!

    I’ve purchased the PRO version of Rank Math, but after completing the payment, the plugin still shows the FREE version. The “BUY” button remains visible, and none of the PRO features have been activated.

    Here are the details:

    Website: https://www.masterfix.com.ua

    Email used for the purchase: f***************@g********

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO purchase. It seems that the email address associated with your PRO account may differ from the one linked to your FREE account. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.

    Please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and make the necessary adjustments.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Ярослав Федоров

    4 months, 1 week ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    4 months, 1 week ago

    Hello,

    Thank you so much for getting in touch.

    We have replied to your email to address your request. Looking forward to helping you there instead.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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