Hello,
We apologize for the issue you are facing with accessing the schema markup feature. This error message typically indicates that there may be a permissions issue or a conflict with your user role settings in WordPress.
Here are a few steps you can take to troubleshoot this issue:
- Check User Role: Ensure that your user role has the necessary permissions to access the schema markup settings. You may need to be an Administrator or have specific capabilities assigned.
- Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.
- Theme Conflicts: Switch to a default WordPress theme (like Twenty Twenty-One) to check if your current theme is causing the issue.
- Reinstall Rank Math: If the problem persists, consider reinstalling the Rank Math plugin to ensure all files are intact.
If you continue to experience this issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
