Hello,
We apologize for the issue you are facing with your accounts. To combine your accounts or update your email address, please reply to this ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we look forward to resolving it for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you so much for getting in touch.
Since either of the email address is not associated with order reference, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.
We really look forward to hearing back from you. Thank you.
Can you update me please?
I still am not showing ownership of pro plan and I sent you a copy of my invoice.
Hello,
The order was placed using another email address which we shared in the Sensitive Data section of this ticket.
Would you like to proceed with merging the newhome******y@g******** account to this account instead?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
