Subscription

#1036527
  • Resolved Marc Lecours
    Rank Math free

    Hello,

    I would like to know if my current license is Pro or Free.
    I can’t tell from my account whether I’m still on a Pro license.
    When I check my account on Elementor, it says Pro, but the RankMath extension won’t update anymore. Is this because I’m no longer on Pro?

    Thank you!

Viewing 1 replies (of 1 total)
  • Hello,

    We apologize for the issue you are facing regarding your Rank Math subscription. To check if your Rank Math account has an active PRO subscription, please follow these steps:

    1. Log into your Rank Math account: Go to the Rank Math account area.
    2. Check Subscriptions: From the left sidebar, select Subscriptions to see the current status of your Rank Math subscription.
      Rank Math Subscriptions
    3. Check Version: Ensure that you are using the latest version of the Rank Math PRO plugin by going to WordPress Dashboard → Plugins and checking the version installed.
      Check the Rank Math PRO version in WordPress

    If you find that your subscription is not active or if you are using an outdated version, this could be why the Rank Math extension is not updating. If you have any further questions or need assistance, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Subscription’ is closed to new replies.