Hello,
We’re sorry to hear about the issue you’re facing with your Rank Math account due to your email being compromised. Thank you for reaching out to us regarding this matter.
To resolve this, you will need to contact our support team to merge your old account with your new email address. Please provide them with the new email address you wish to use and any relevant details, such as your PayPal address or a list of your current websites using the PRO service. This will help us assist you more efficiently.
You can submit a ticket through the Rank Math Support Forum by entering a one-line summary of your issue in the Ticket Title section and providing more details in the Ticket Question section. Make sure to include the email address you want to connect to your PRO account.
Once you submit the ticket, our support team will take over and help you regain access to your account.
Thank you for your understanding, and we look forward to assisting you further!
Hello,
Thank you so much for getting in touch.
We have verified your old email account. However, the username Tomoko33 is not registered on our website, and this very account you use has the email address of g***me@auto***ts.com.
Can you please confirm if you want us to merge your old account with that email address instead?
Looking forward to helping you.
Hello Jeremy
Gra######@aut###imports.com is a free account that is useless and I only used it to write this message.
My active Pro account was on graemej##@gmail which is dead and non existent as I deleted this email address so I am happy to mention it here.
I want to merge the account belonging to the above deleted email address with the new one provided in the sensitive data.
I paid for Pro in December and sent a copy as shown.
I require the password or a new password for the account belonging to g********@g******** please
Thanks in advance
Hello,
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this topic or anything else?
Looking forward to hearing back from you.
Thank you.
Hello Rakibuzzamnan,
Actually I have just marked the ticket as active again as I an not satisfied with the answer provided. I simply gave up as I am old and time is precious at my age lol. I was just going to wait until the end of the year and cancel my automatic payments and find an alternative such as yoast or come back as Free only.
But I do have a PRO account under G********@g******** and this needs to be credited to my new gmail account mentioned in sensitive data.
Thank you
p.s why would I show you my Paypal receipt for your pro service and still have only a free account under the email address mentioned by your friend?
Like I mentioned to him. I have two accounts under two email addresses. 1 Free and the other graemejad@gmail paid.
Hello,
We have gone ahead and changed the email address of the PRO account. We shared the new login information in the Sensitive data section of this ticket.
Please review if everything is correct. If not, let us know and we’ll assist you further.
Thank you.
Thank you Jeremy. All is in perfect order now.
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
