Content AI not activating

Hello,

I’m sorry to hear about the issue you’re facing with activating Content AI. It seems like you’ve already taken some good steps by disconnecting and reconnecting your account. Here are a few additional troubleshooting steps you can try:

1. Ensure You’re Logged into the Correct Account: Double-check that you are logged into the Rank Math account that has the active Content AI subscription. You can verify this by going to your Rank Math account settings in the WordPress dashboard.

2. Refresh Content AI Credits: Go to your WordPress Dashboard → Rank Math → General Settings → Content AI and click on the refresh icon to update your credits. This can sometimes resolve connectivity issues.
   

3. Check for Plugin Updates: Make sure that your Rank Math plugin is updated to the latest version. Sometimes, outdated versions can cause compatibility issues.

4. Clear Cache: If you are using any caching plugins, clear the cache to ensure that the latest changes are reflected.

5. Check for Conflicts: Disable other plugins temporarily to see if there’s a conflict causing this issue.

If you’ve tried all these steps and the problem persists, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!

Hello,

We have gone ahead and fixed this from our end.

You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Let us know how that goes. Looking forward to helping you.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.