database tools and system status not showing

#1035282
  • Resolved Paul

    4 months, 2 weeks ago

    Rank Math free

    hello, i recently disabled rank math pro because i dont use analytics plus is a bit expensive for us, now i found that the “database tools” and “system status” options do not show in the status and tools options, i am in the advanced mode. it only shows the “version control” and “import export”. I have recently experienced a few chashes of the website so im trying to find out why this tools are not showing and how to fix it, understand they are part of the free version, thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the "Database Tools" and "System Status" options not showing in the Rank Math plugin. These features are indeed part of the Rank Math plugin, but certain functionalities may be limited or hidden based on the version you are using or specific settings.

    Since you mentioned that you disabled Rank Math Pro, it’s possible that some features associated with the Pro version are no longer available. However, the basic functionalities should still be accessible in the free version.

    Here are a few steps you can take to troubleshoot this issue:

    1. Ensure Advanced Mode is Enabled: Double-check that you are indeed in Advanced Mode. You can switch modes in the Rank Math settings.
    2. Reinstall Rank Math: Sometimes, reinstalling the plugin can resolve issues with missing features. Make sure to back up your settings before doing this.
    3. Check for Conflicts: Deactivate other plugins temporarily to see if there’s a conflict causing these options to disappear.
    4. Clear Cache: If you have any caching plugins active, clear the cache to ensure you are seeing the latest changes.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so that we can assist you further. A human agent from our support team will be able to take over and provide more specific guidance.

    Thank you for raising this concern! We’re here to help you get everything back on track.

    Jeremy

    4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If the issue persists, please check if there are other plugins or your currently installed theme is causing a conflict with Rank Math’s functionality. You can follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that still won’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘database tools and system status not showing’ is closed to new replies.