Lost connection in the free version

Hello,

We apologize for the issue you are facing with the connection to your customer’s website, kaeserei-goetschi.ch. It can be frustrating when these connections are lost repeatedly.

To troubleshoot this issue, we recommend testing the connection to your Google account through Rank Math. Here’s how you can do that:

1. Go to Rank Math SEO → General Settings → Analytics.
2. Click on the Test Connections option at the top right of the Analytics settings. This option is available only in the Advanced Mode of Rank Math.
   
3. After clicking, Rank Math will validate the existing connections. A green signal indicates a valid connection, while a red signal indicates an issue.
   
4. If you see a red signal, try reconnecting with your Google account by following the prompt.
   

If the problem persists even after reconnecting, please reply to this ticket and include any error logs you may have. A human agent from our support team will then assist you further.

Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math

Hello,

Please confirm that the WordPress Address (URL) and Site Address (URL) are the same in WordPress Dashboard > Settings > General.

Both need to be the same for the Plugin to function properly.

If they are already showing the same, then add this filter to your website:

/**
* Filter whether we need to check for URL mismatch or not.
*/
add_filter( 'rank_math/registration/do_url_check', '__return_false' );

Here’s how you can add the filter: https://rankmath.com/kb/wordpress-hooks-actions-filters/

Once done, please clear your website’s cache and reconnect your Rank Math account one more time.

Looking forward to helping you.