Hello,
We apologize for the issue you are facing with your Rank Math PRO license not being updated after your renewal. It seems that your account may not be properly connected to the PRO subscription.
To resolve this, please follow these steps:
- Log in to your Rank Math account and ensure that you are using the same email address associated with your PRO subscription.
- Check the Help tab in the Rank Math dashboard to see if there is an option to connect or activate your license.
- If you see a notice to activate your license, click the Connect Now button and follow the prompts to activate your PRO license.
If you continue to experience issues, please reply to this ticket with your website URL, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!
Sources:
Where Is My Rank Math PRO License Key?
Hello,
We deeply apologize for the unexpected delay in response.
We already shared this issue with our concerned team, and as soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
We deeply apologize for the confusion. It seems like this was created by the fact that last year the subscription was skipped to give you a free year, and that means that this year it tried to renew a subscription that no longer exists.
Our company no longer offers the $59 per year subscription, so this renewal was for an old product.
We have refunded this renewal to your payment source, as this cannot be used to renew the subscription.
If you would like to still use the PRO subscription, you will need to purchase it from our pricing page here: https://rankmath.com/pricing
For this first year, we can keep the old pricing via a partial refund after the purchase, but after that, the pricing will switch to the current model.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
