Error when i want to edit a page

#1034274
  • Resolved Laferme 1802

    3 months, 1 week ago

    Rank Math free

    Hello,

    When I try to edit a page from my wordpress site, I get the following error that occurs :

    “The editor has encountered an unexpected error.”

    I attach the error below my message.

    I deactivated the RankMath plugin and the error was resolved. How can I correct the problem?

    Thanks in advance,

    Thomas

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    3 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the error message when trying to edit a page on your WordPress site. It seems that the Rank Math plugin might be conflicting with another plugin or theme on your site, which is causing this unexpected error.

    Here are a few steps you can take to troubleshoot and potentially resolve the issue:

    1. Check for Plugin Conflicts: Deactivate all other plugins except for Rank Math and see if the error persists. If it resolves, reactivate each plugin one by one to identify which one is causing the conflict.

    2. Theme Conflict: Switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

    3. Update Everything: Ensure that WordPress, your theme, and all plugins (including Rank Math) are updated to their latest versions.

    4. Check Error Logs: If you have access to your server’s error logs, check for any specific errors related to Rank Math that could provide more insight into the issue.

    5. Clear Cache: Clear your site cache and browser cache to ensure that you are not seeing a cached version of the page.

    If these steps do not resolve the issue, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and provide more specific guidance based on your situation.

    Thank you for raising this concern! We look forward to helping you resolve it.

    Rakibuzzaman Siam

    3 months, 1 week ago

    Hello,

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Laferme 1802

    3 months ago

    Rank Math free

    Wordpress update solve the pb. TY

    Reinelle

    3 months ago

    Hello,

    Glad that helped.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 4 replies - 1 through 4 (of 4 total)

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