Price Change at Checkout

#1033904
  • Resolved Dia Munholland
    Rank Math free

    Hi, I attempted to purchase the $6.99/mo at a discount, making it around $85USD per year, but upon checkout, it jumped up to the full price $7.99/mo at over $90. Why does the promotion change upon entering address information?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    I apologize for the issue you are facing with the pricing at checkout. It seems that there might be a discrepancy in the promotional pricing being applied based on your location or the information entered during the checkout process.

    To get a clearer understanding of this situation, I recommend replying to your ticket with any specific details about your location or the address information you entered. A human agent from the Rank Math Support team will be able to assist you further and clarify why the promotion changed at checkout.

    Thank you for bringing this concern to our attention!

    Is Canada excluded from the advertised price? If so, why would you have it on your site at said USD and then have the price change extremely subtlety with no notice, you just have to be paying extremely careful attention? That part is what surprised me and seemed smarmy.

    Hello,

    Thank you for contacting the support.

    The rest of the amount above the price displayed on our website is added as a tax.

    We do not have any control over that as that is charged by your government.

    You can read more about the same here:
    https://rankmath.com/kb/why-does-rank-math-charge-vat-and-gst/

    If you have a valid tax ID (VAT, GST, etc.), then please get in touch with FastSpring (our payment processor) to get a refund on your taxes:
    https://fastspring.com/question-a-charge/#vat-tax-questions ( Request Tax or VAT Refund )
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    Hope that helps.

    Because taxes was on another line, I didn’t think it was also being added into the main price. Thanks!

    Hello,

    Glad that helped.

    If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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