Hello,
We apologize for the issue you are facing with logging in. It seems that there might be a problem with the email address or the account associated with your subscription. Since you mentioned that you do not want to merge accounts, we recommend checking if you are using the correct email address associated with your Rank Math account.
If you continue to have trouble, please reply to this ticket with any additional details or screenshots that might help us understand the issue better. A human agent from our support team will take over and assist you further.
Thank you for your patience, and we look forward to resolving this for you!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems the subscription was purchased using a different email address, rather there’s a typo in the email address. We have gone ahead and reset its password and added the login information in the Sensitive Data section of this ticket.
You can change the password and again as well as your email address in your account page when you login to your Rank Math account.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
