Hello,
We apologize for the issue you are facing. Thank you for your interest in our Content AI service! Here are the answers to your inquiries:
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Free Trial: While there isn’t a traditional free trial for Content AI, we do offer 750 free credits every month for a lifetime. This allows you to test the features of Content AI without any cost. You can start using it by enabling the Content AI module from the Rank Math dashboard.
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Multilingual Compatibility: Yes, Content AI supports multiple languages. It can generate content in 28 different languages, making it suitable for multilingual sites using WPML.
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Limitations for Multilingual Content: There are no specific limitations mentioned for multilingual content generation. However, it’s always a good practice to ensure that your focus keywords and content are relevant to each language you are targeting.
For more details on how to use Content AI, you can refer to our Content AI guide.
If you have any further questions or need assistance, please reply to this ticket, and a human agent from our support team will be happy to help you further!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Dear Rank Math Support Team,
Thank you for your prompt response. However, I’m still facing an issue with Content AI:
Plugin & Activation:
I’ve installed Rank Math and enabled Content AI from the dashboard.
The menu appears, but all features are disabled (grayed out).
Credits Issue:
According to your documentation, I should have 750 free monthly credits, but I can’t use any functionality.
No error message appears—just inactive buttons.
Steps Taken:
Verified my Rank Math account is connected.
Cleared cache and rechecked permissions.
Could you please:
✅ Confirm if there’s a delay in credit activation?
✅ Check if my account/server meets all requirements?
✅ Provide troubleshooting steps?
I’d appreciate urgent assistance as I need to evaluate the tool.
Best regards,
Hello,
There’s no delay in using the free Content AI credits on your websites as long as they are connected to your account.
Please ensure that the Rank Math plugin is already updated to the latest version:
https://rankmath.com/changelog/free
Then, please follow this guide on the website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, let us know the affected website URL so we can investigate it further.
Also, please note that the feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.
Users will not be able to use Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot without a separate plan.
You can read more about this from here: https://rankmath.com/kb/content-ai-free/
Looking forward to helping you.
Dear Rank Math Support Team,
Thank you for your response.
I’d like to clarify that we’ve already taken all the steps you mentioned:
✅ Latest Rank Math version installed (confirmed via changelog).
✅ Account properly linked (credits show as 0/750 remaining in the dashboard).
✅ Guides followed (Restore Missing Credits).
Issue Summary:
The Content AI feature remains inaccessible in our WordPress dashboard (no interface/options visible).
Credits are not being utilized (still shows 0/750 used, implying no access at all).
Website: https://leopard-jewelry.com/
We appreciate your urgent attention to this. Let us know if you need further details.
Best regards,
Leopard Jewelry
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Dear Rank Math Support Team,
Thank you for your response.
I’ve already provided the WordPress admin and FTP login details in the Sensitive Data section of the first post in this ticket (as requested). Please let me know if you need any additional information to proceed.
For security transparency:
I’ve taken a full backup of my site as recommended.
I’ll monitor activity using WP Security Audit Log as suggested.
Looking forward to your update.
Best regards,
Subject: Urgent Follow-Up: Has the Issue Been Resolved?
Dear Support Team,
I hope you are doing well. I would like to follow up regarding the status of our website. As you know, we put the site on hold several days ago, and we urgently need it to be functional again.
Could you please confirm if you have reviewed the issue? If not, we kindly ask you to prioritize this matter and provide an update as soon as possible. Any delays are significantly impacting our operations.
Looking forward to your prompt response.
Best regards,
Hello,
We apologise for the delay in response.
The temporary login access you shared redirects to the home page, likely because the access token has expired. Please renew the access for 7 days so we can investigate this on your site.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
