giving error buying susbcription

#1032819
  • Resolved Amazing Life
    Rank Math free

    i have tried to buy pro version but its giving error “we regret that your order could not be accepted we value our bussiness and would like to help you complete this order please contact us for further assistance”

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  • Hello,

    We’re sorry to hear that you are facing issues while trying to purchase the Rank Math PRO version. This error message typically indicates a problem with the payment process. Here are a few troubleshooting steps you can try:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it’s not, please select the correct country.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure any ad blockers are turned off, as they can also affect the transaction.
      Turn off your ad blocker

    4. Payment Method: Ensure that your payment method supports payments in USD, subscription-based payments, and that you are not using a prepaid card. You might also want to check with your bank to see if there are any restrictions on your account.

    If you continue to experience issues after trying these steps, please reply to this ticket with any additional details or a screencast of the issue, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    i have tried to buy pro version but its giving error “we regret that your order could not be accepted we value our bussiness and would like to help you complete this order please contact us for further assistance”

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    Payments in USD $
    Supports subscription-based payments
    You are not using a prepaid card
    International payments are turned on
    Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘giving error buying susbcription’ is closed to new replies.