Hello,
We apologize for the issue you are facing with your Content AI credits. However, it seems that Rank Math Free users have limited access to Content AI features and do not receive the 750 credits you mentioned. Instead, free users typically have a different allocation compared to paid subscribers.
If you are a paid subscriber, you should have received a one-time offer of credits based on your subscription level. For example, PRO users receive 2000 credits, Business users receive 5000 credits, and Agency users receive 10000 credits as a one-time offer.
To resolve this issue, please reply to this ticket with more details about your account status, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!
Thank you for the assist, currently my account is in business category(the blue label)
Hello,
We can see you’ve available free credits on your Rank Math account.
If you’re not able to see them on your WordPress website, please try to follow the steps mentioned in this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please check if you see any error while refreshing the credits. If you see any error, please share that with us so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
