Hello,
We apologize for the issue you are facing with the payment system. It sounds frustrating, and we appreciate your efforts in trying to resolve it.
Here are a few additional troubleshooting steps you can try:
- Ensure Your Card Supports International Payments: Make sure your credit or debit card is approved for international payments in USD and supports subscription payments.
- Select Your Current Location: Double-check that the country selected in the dropdown menu at the top-right corner of the checkout page is correct.
- Turn Off VPN or Proxy: If you have a VPN or proxy enabled, please turn it off as it may interfere with the payment process.
- Use Different Payment Methods: If possible, try using PayPal or Amazon Pay as alternatives, especially if your cards are not enabled for international transactions.
If you have already tried these steps and are still unable to make the payment, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.
Thank you for your patience, and we look forward to helping you get your Rank Math Pro subscription set up!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have done all these suggestions replied to me below. Still does not work>
Ensure Your Card Supports International Payments: Make sure your credit or debit card is approved for international payments in USD and supports subscription payments.
Select Your Current Location: Double-check that the country selected in the dropdown menu at the top-right corner of the checkout page is correct.
Turn Off VPN or Proxy: If you have a VPN or proxy enabled, please turn it off as it may interfere with the payment process.
Use Different Payment Methods
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please share the last 4 digits of the card you’re using? We will check this from our end.
You may insert that information in the Sensitive Data section of this ticket.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I update the info in the sensitive data section that you asked for
Hello,
Just confirming you received the sensitive data you requested.
ARe you able to update on progress please?
Is one reason that I have 2 plugins within my wordpress for RankMath. One for the free version and one for the paid version?
I have tried another payment method on another computer and still does not work.
Surely you are taking payments regularly from Australians.
I just don’t know what to do anymroe?
Hello,
We deeply apologize for the unexpected delay in response.
We already shared this issue with our concerned team, and as soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Regarding 2 plugins, Rank Math PRO version is built on top of the free version to keep the plugins robust and lightweight, so you will need both the free and PRO versions of the plugins to be installed and activated at the same time, so the PRO version will work.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
We just checked the status of the payment in our system and all of them fail with a generic soft decline. This means you would need to contact the card issuer and ask them to approve this transaction as it is failing on the credit card company.
Thank you.
Greetings,
Thanks for the feedback. Ok, I have gone back to the main bank with card ending 6301 and discussed with them. They have said they cannot see any transaction attempts. I have provide the company name “Rank Math” for them to search in addition to the proposed fee. I tried recently before calling them and they searched back to May 13. THis reaction has been the same for the other 2 cards from each differenct banks where it says it cannot process the transaction. The bank is advising this does not seem to be an issue on their end. They have gone and searched a few differenct systems I guess to see where the issue might be and could not find it. They cannot even take down a temporary fraud blocker, because there is not transaction attempts they can even see to do so.
I question where you see that there is a generic soft decline, whether that is coming from your payment process “Fast Spring” and not my banks. Because again I have tried 3 different cards, from 3 different banks, plus I have even tried paypal.
It’s got to be on your end or with your payment processer. If this is happening to me, bot to wonder how many other’s it is happening too and how much else you are losing business?
Can you check with Fast Spring? Or whatever you are using?
Appreciated.
They have set up a temporay
Hello,
Sorry for the delay in response. We’ve checked with the support folks from FastSpring.com to see if there’s anything holding up your purchase from their end.
We will get back to you shortly if there’s an update from them.
Don’t hesitate to get in touch with us if you have any other questions in the meantime.
Hello,
Sorry for the delay and thank you for your patience.
Going back to this ticket, we have received word from our payment provider and your card has been whitelisted. Please go ahead and try initiating a purchase.
Let us know how that goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
