Hello,
We apologize for the issue you are facing regarding your Rank Math PRO purchase. It seems that you may not have received the confirmation email or download link after your payment.
To resolve this, please check the email address associated with your purchase to ensure it is correct. If you used a different email address, you may need to contact our support team to merge accounts or change the email connected to your PRO plan. You can do this by opening a ticket through our support page.
In your ticket, please include the email address you used for the purchase and any relevant details about the transaction. This will help our support team assist you more effectively.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I used the Google pay to purchase the rankmath pro yesterday using the email This is the link to the image showing that I was charged but There’s no details or email on where I can get yhe pro version
Hello,
Thank you for contacting us and bringing your concern to our attention.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Like I said I purchased using Google pay. And the email address I have shared id the one that I use to pay. There’s no email or confirmation from FastSpring.com, I did shared the screenshot of payment that I had.
I have uodated the second email but it very unlikely that is the email as on that email there’s no update or reciept.
Hello,
Can you please share the last 4 digits of the credit card used to make this purchase and last name on the card, in the sensitive data section of this ticket?
We will forward the information to our Accounts team to check.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
any update? its been 3 days since I initiated this ticket and still there is no solution?
I have provided the desired details? Is there any update?
Hello,
Sorry for the delay.
We have replied to your email to address your issue there. Please check your inbox.
Looking forward to helping you there instead.
