The add-on “rank-math” encountered an error and cannot be previewed.

#1031945
  • Resolved Esam Bokay
    Rank Math free

    Hello,

    I am facing an issue while editing a post on WordPress, specifically with the Rank Math plugin. The error message I am receiving is:
    “The add-on ‘rank-math’ encountered an error and cannot be previewed.”
    Is there any solution for this issue?

    Thank you for your support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with the Rank Math plugin. This error can sometimes occur due to conflicts with other plugins or themes, or it may be related to a specific configuration in your WordPress setup.

    Here are a few steps you can take to troubleshoot this issue:

    1. Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. Updates often include bug fixes and improvements.

    2. Check for Plugin Conflicts: Deactivate all other plugins except for Rank Math and see if the issue persists. If the error goes away, reactivate your plugins one by one to identify which one is causing the conflict.

    3. Switch Themes: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.

    4. Clear Cache: If you are using any caching plugins or server-side caching, clear the cache to ensure that you are seeing the most recent changes.

    5. Enable Debugging: If you’re comfortable with it, enable debugging in WordPress to see if any specific errors are logged that could provide more insight into the issue.

    If these steps do not resolve the problem, please reply to this ticket with your site URL and any additional details about your setup, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    Check the browser console (F12 > Console tab) when the error appears. It might show more specific details that could point to what’s causing the problem.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    If that doesn’t help, you must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the issue on your site.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘The add-on “rank-math” encountered an error and cannot be previewed.’ is closed to new replies.