HELP ASAP CANNOT FIND ACCOUNT OR LOGIN WITH PRO

#1030869
  • Resolved David Carlino

    4 months, 3 weeks ago

    Rank Math free

    hi there

    i purchased pro tier with rank math for my website australianwineandcheese.com and its currently activated, but i dont know or cant login to my account with the pro subscription

    its saying to sign up again i tried google sso and normal login and both dont show my pro license can you help find it and the other purchases including for the course i made?

    thank you

    i think i paid for it with my paypal c******@f************************** OR my card ending in xxxx-5011 VISA

    thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with accessing your Rank Math PRO account. It sounds like you may have used a different email address when purchasing the PRO subscription, which is why you are unable to see it in your current login.

    To resolve this, please try the following steps:

    1. Log out of your current Rank Math account.
    2. Attempt to log in using the email address associated with your PRO subscription. If you believe it might be c******@f**************************, please try that.
    3. If you still cannot access your account, please reply to this ticket and include the email address you used for the purchase or any relevant details, such as a screenshot of your invoice if available.

    Once we have that information, a human agent from our support team will assist you further in locating your account and subscriptions.

    Thank you for your patience, and we look forward to helping you resolve this issue!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Where Is My Rank Math PRO License Key?

    Rakibuzzaman Siam

    4 months, 3 weeks ago

    Hello,

    We can see the subscription was purchased using this email address: [Sensitive data section]

    Please log in to your Rank Math account using that email address and follow this guide to install the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    However, if you want us to merge your accounts, let us know which email address you wish to keep, and we’ll do the needful.

    Looking forward to helping you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘HELP ASAP CANNOT FIND ACCOUNT OR LOGIN WITH PRO’ is closed to new replies.