Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login URL you have shared is not working.
If it has already expired, please extend the validity for 1 week and share the link again in the sensitive data section so we can investigate this issue further.
Meanwhile, please try disabling the Redirect Attachments option in Rank Math > General Settings > Links and see if those redirects will work.
Looking forward to helping you.
have extended the Expiry Time, thanks for checking!
Hello,
We have checked your site, and the Redirect Attachments option is already disabled. Also, the links are redirecting properly as of the moment.
Upon enabling that option, the wrong redirection happens, so it is the root cause of this issue.
If you want to enable that option on your site without affecting those redirects, then you can re-upload the media with a different file name or at least rename the attachment URL to a different slug.
Looking forward to helping you.
Hello,
Thanks for your suggestions, however all other urls had been redirected to the right place since I disabled redirect attachment. However these 2 URLs still have the issue, really need your help! Appreciate a lot!!
Thank you.
Hello,
It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
