Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
I ordered Rank Math PRO (RANKMATH250330-4805-18133), not Content AI Starter (RANKMATH250414-9806-20351B). Take that of the subscribtion. Thanks. Chris
Hello,
We found your Rank Math subscriptions under this email address: [sensitive data section]
However, we are not able to see any transactions on May 13, 2025. Your Content AI subscription was purchased on April 14, 2025.
Please note that our refund policy is only applicable for the first 30 days after your initial payment, which has already expired.
You can also check our refund policy here: https://rankmath.com/kb/refund-policy/
If you want, you can cancel the automatic subscription by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Rakibuzzaman Siam, this is bad practice, to prolong free trails without consent, surly not recommendable. Here is what I purchased (E-Mail 30.03.2025 16:22). Furthermore, I can’t see my invoice, can’t see my subscriptions in my account. Have your boss to contact me.
————–
Rank Math Team
Hallo Christian Busse,
Vielen Dank für Ihren Einkauf. Sie finden unten die Lieferinformationen für Ihr Produkt.
Verwalten Sie Ihre Bestellungen
Ihre Bestellung
Rank Math PRO
Das Abonnement verlängert sich alle 1 Jahr. Nächste Abrechnung: 30.03.26 (114,10 $).
Umfassende Laufzeit- und Abonnementverwaltung
83,88 $ x 1
Content AI Starter
Das Abonnement verlängert sich alle 1 Jahr. Nächste Abrechnung: 14.04.25 (71,26 $).
Umfassende Laufzeit- und Abonnementverwaltung
0,00 $ x 1
Die Abbuchung erscheint auf Ihrer Rechnung wie folgt: PP* FS rankmath
Bestellnummer: RANKMATH250330-4805-18133
Rechnung anzeigen
Steuern: 15,94 $
Sie haben gespart:: 12,00 $
Gesamtsumme: 99,82 $
Sie haben diese E-Mail erhalten nach dem Sie eine Bestellung aufgegeben haben über FastSpring – ein autorisierter Reseller.
Hello,
We deeply apologize for the unexpected delay in response.
As we already mentioned, your Rank Math subscription is currently under the email address that we shared in the sensitive data seciton. You’ll have to login using that email address to access your PRO account.
However, if you want us to merge your accounts, let us know which email address you wish to keep, and we’ll do the needful.
Regarding the Content AI subscription, we shared your request with our concerned team, and as soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
As a follow-up, your Content AI subscription is canceled and refunded.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
