Error update plugin

#1029638
  • Resolved Gdverse
    Rank Math pro
    Content AI Starter

    Good morning, I tried to update the plugin from version 3.0.86 to version 3.0.87 but it gives me this error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing while trying to update the plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the zip file being used for the update, which may be corrupted or improperly formatted.

    Here are a few steps you can take to resolve this issue:

    1. Clear Cache: Clear your site cache and browser cache, then try updating the plugin again.

    2. Manual Update: If the automatic update continues to fail, you can manually update the plugin:

      • Download the latest version of Rank Math from the official website.
      • Go to your WordPress dashboard, navigate to Plugins > Add New, and click on Upload Plugin.
      • Choose the downloaded zip file and click Install Now.
      • After installation, activate the plugin.
    3. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Incorrect permissions can sometimes cause issues with updates.

    If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

    Gdverse
    Rank Math pro
    Content AI Starter

    Still not solved, I would like to upload the plugin manually but I have the PRO version and I can’t find the download for the pro version. Where can I find the link to the updated pro version?

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    This issue is related to the PRO plugin, and it seems that your account is currently on a Free account. Your previous Rank Math PRO subscription has already ended last month, so you currently have no access to the PRO updates.

    Here’s a guide you can follow: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    To continue using the PRO features and receive updates, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/

    Don’t hesitate to get in touch with us if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Error update plugin’ is closed to new replies.