Keywords & Snippet not saving

Hello,

We apologize for the issue you are facing with saving keywords and other content on your website. Since it works on another PC, this could be related to a few common causes:

1. Plugin Conflicts

There might be conflicts with other plugins that are preventing Rank Math from saving the metadata. You can troubleshoot this by following our guide on plugin conflicts.

2. JavaScript-Related Errors

JavaScript errors in your browser could also be causing this issue. You can check for these errors by using the JavaScript Console in your browser. Here’s how to do it in Chrome:

• Open Developer Tools by navigating to More Tools → Developer Tools or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
• Click on the Console tab to see if there are any errors.

3. Firewall Blocked Access to the File

If you have a firewall enabled, it might be blocking access to Rank Math files. Ensure that Rank Math is whitelisted in your firewall settings. You can refer to our guide on how to whitelist Rank Math files.

If you continue to experience issues after checking these points, please reply to this ticket with any error messages you find in the console, and a human agent from our support team will assist you further.

Thank you for raising this concern!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience this issue may have caused you.

We checked your website and discovered that the Rank Math REST Routes that we use to update the metadata are being blocked by your Wordfence firewall and most likely this is why you’re facing the issue.

Please check the screenshot below for your reference:

To fix this issue, please activate the Wordfence plugin on your site and whitelist the Rank Math REST Routes below by following the guide below: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem and please do not hesitate to let us know if you need our assistance with anything else.

Thank you for choosing Rank Math