Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The account you used to open this ticket does not have PRO. Did you maybe use another account to make the purchase?
If so, please share the email ID of that account or the payment receipt/invoice at s******@r*********** so we can locate your payment and add it to the correct account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
My mistake. I didn’t realize I had 2 accounts. Please close this ticket.
Hello,
No worries and We’re glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
Thank you.
