Issue with the rank math

#1028050
  • Resolved ayrat gil
    Rank Math free

    Hi support

    Your plugin is not working:
    1. The redirect is not creating and is stuck on update
    2. Can’t open the Status & Tool option. Constantly loading

    Best,
    Airat G

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issues you are facing with the Rank Math plugin. It sounds like there may be a couple of technical problems at play here.

    1. Redirects Not Creating: If the redirect feature is stuck on update, it could be due to an older version of Rank Math. We recommend checking if you are using the latest version of the plugin and updating it if necessary. You can do this by going to WordPress Dashboard → Plugins and clicking Update Now next to Rank Math if an update is available.

    2. Status & Tools Loading Issue: If the Status & Tools option is constantly loading, this could also be related to the plugin version or possibly a conflict with another plugin or theme. Again, ensuring that you have the latest version of Rank Math installed is a good first step.

    If these steps do not resolve your issues, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and provide more specific help.

    Thank you for raising this concern!

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    Hello,

    1. Please check if the issues are fixed by re-creating the missing database tables.

    You can re-create them by going to WordPress Dashboard > Rank Math > Status & Tools > Database Tools.

    Here’s a guide that you can follow:
    https://rankmath.com/kb/recreate-missing-database-tables/

    2. On the Status & Tools page, please check if there are any JavaScript errors in your browser console.

    You can take a screenshot of the console and share it here so we can check it. You can upload screenshots using this tool and add the link here.

    Looking forward to helping you.

    Thank you, it helped.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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