Report a bug after latest release (v1.0.244)

#1026703
  • Resolved Robert R. Voigt
    Rank Math free

    Hi,

    After the latest release the Focus keyword field is not editable. Only if you click the help icon above, then you can type or past a keyword in the field.

    Regards,

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  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We are unable to replicate this on our end. This appears to be a website-specific problem and to properly diagnose and resolve it, we would need to thoroughly inspect your website.

    To investigate this issue, we need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Report a bug after latest release (v1.0.244)’ is closed to new replies.