Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you have changed the Category Base option on your WordPress dashboard > Settings > Permalinks?
Looking forward to helping you.
Hello
My Category Base option is on default (That is, empty).
Hello,
If the strip category base option is returning a 404 error, please go to your WordPress Dashboard > Settings > Permalinks and click save changes without making any changes. This will flush out any old permalink settings.
Also, please clear your website caches, including any server-level caching services.
Let us know how this goes.
Thank you.
Hello,
I have done both things many times. Still not working.
Thanks
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have created a temporary login and taken a backup of the website.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We would like to debug the issue further. Can you please include your FTP login in the Sensitive Data section if this ticket as well?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue seems to be stemming from your WPCode Lite plugin. If we disable that plugin and clear the permalink caching, the category page works perfectly.
Here’s a video screencast of troubleshooting we’ve conducted: https://i.rankmath.com/v/GCAr8C
Due to the sheer amount of code snippets you have on your website, we aren’t able to pinpoint which specific code is causing the conflict with Rank Math.
Don’t hesitate to get in touch with us if you have any other questions.
It Solved.
Thanks for Support!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
