Have purchased but see no active subscription.

#1023866
  • Resolved Duong Nguyen

    5 months, 1 week ago

    Rank Math free

    I recently paid for the subscription but can’t seem to find the user email associated. The email I input for the payment is d**************@g******** – also the email I received my receipt but when i login using that email, it says I have no active subscription.

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  • Jeremy

    5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It appears the subscription was purchased using this email address: [see email address in the Sensitive Data section of this ticket].

    Would you like us to merge your accounts, consolidating all settings and subscription data into a single account? If so, please let us know here and let us know which email address you wish to keep.

    Looking forward to helping you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Have purchased but see no active subscription.’ is closed to new replies.