Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you also please share your website’s FTP so we can debug this issue further?
Looking forward to hearing back from you.
Hi there,
Do you have any news about this trouble ? I actually have the same issue on my Website.
Hello,
@savannahbayartdesign,
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes. Please update if not yet.
Here’s a guide for troubleshooting further if the issue persists: https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please open a new ticket here so we can investigate the issue further: https://support.rankmath.com/new-ticket/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
